Technical Support / FAQ

Having trouble or have a question?

Below is a list of common issues and questions along with answers that should be helpful.

If you can’t find the answer to your question then feel free to email us and someone from our team will get back to you.

I am having trouble playing my videos (they’re pausing or loading slowly)

All of our videos are streamed from Vimeo service so most likely if you are having an issue it is something on your end.   We suggest the following fixes:

1. Refresh the page

2. Clear your cache on your browser

3. Updating your browser to the latest version (Chrome works the best and Safari and Firefox also work fine, Internet Explorer is not recommended)

4. Take off the HD feature by clicking on the HD button in the bottom right of the video player and choosing a lower setting.  This will make the file smaller and thus stream a lot quicker.

5. If connection is slow or not buffering/streaming smoothly, allow the video to load for a few minutes before beginning. This is done by playing the video and then pressing the pause button (the video will continue to load and you will see the bar at the bottom of the video player moving forward). If you can load the entire video then you can take your class without any interruptions in the stream.

6. Wait for your internet connection to become faster or reconnect to the server by rebooting your connection with your provider. This will help if your router is the issue.

Please note:

At times internet connections are slow (speeds will vary from time to time and from place to place and depending on your connection speed).  It’s possible you are hitting a moment in time when your provider is just slow and there is nothing you could do.  If videos are playing slow on our site than most likely they will be playing slow on all sites.  Practice patience.

My Coupon Code is not working

If your coupon code is not working there is a very good chance you are using the wrong sign up page.  Make sure you are using the unique link to the sign up page provided to you when receiving your code or follow the "Redemption Instructions" sent to you when receiving your code. This will take you to direct sign up page where you could easily sign up and use your code. This direct sign up page can not be accessed from the front end of our site.

Otherwise, double check the code.  Our codes are not Cap sensitive.

If you are still having issues, reach out to our customer service at [email protected] and someone from our team will assist you.

How do I watch videos on my TV?

There are a few way to get your videos on your TV set.

1. You can connect your laptop or iPad to your TV via an HDMI cord. This will project your computer or iPad screen directly to your TV.

2. Utilize Google Chromecast https://www.google.com/intl/en_us/chromecast/?utm_source=chromecast.com
3. Use Apple TV

Most Smart TV Internet browsers are not configured to work with the Vimeo video streaming platform, which we use to stream our videos.

What do the Levels correspond to and what level is good for me?

LEVEL GLOSSARY:
Level 1 is for beginner yogis starting out on their journey. These classes are slower paced, will be focused on alignment and how properly get in and out of each pose/posture.

Level 1/2 These classes are great for level 1 yogis looking to transition into level 2 or for more advanced yogis looking for a basic well rounded class. Includes level 1 poses and introduces level 2 poses.

Level 2 These classes are perfect for the intermediate yogi. They are well-rounded classes that will get you working hard. Includes intermediate and may introduce some advanced postures.

Level 2/3 may be faster paced classes aimed towards a more challenging and rigorous workout. Includes intermediate and may include some advanced postures.

Level 3 are classes that that teach advanced postures including deep twists, inversions and arm balances.

What is the difference in Style and what Style is best for me?

STYLE GLOSSARY:
Vinyasa Flow:
The Sanskrit word Vinyasa (pronounced “vin-yah-sah”) means “to place in a special way”. In Vinyasa Flow this idea translates as linking breath to movement. This style of class which has its roots in the tradition of Ashtanga will be uniquely sequenced depending on the instructors individual style and creativity.

Power:
Is an active and athletic style of yoga which focuses on building strength by holding postures for long intervals. Just as Vinyasa Flow, it has evolved out of the more rigid tradition of Ashtanga yoga and allows for each individual instructor to infuse their own unique sequencing and style.

Hatha:
Hatha yoga is more general term that refers to a variety of yoga styles that focus on physical postures. When a class is defined as hatha, it generally means that there won’t be as much flow or cardio but can still be quite challenging and strengthen by getting and keeping you deep into the postures.

Yin:
A quiet, meditative yoga practice, also called taoist yoga. Yin focuses on lengthening connective tissues and is meant to complement yang yoga—your muscle-forming Anusara, ashtanga, Iyengar, or what have you. Yin poses are passive, meaning you’re supposed to relax muscles and let gravity do the work. And they’re long — you’ll practice patience here too.

Restorative:
Restorative yoga is a delicious way to way to relax and soothe frayed nerves. Restorative classes use bolsters, blankets, and blocks to prop students in passive poses so that the body can experience the benefits of a pose without having to exert any effort. A good restorative class is more rejuvenating than a nap. Studios and gyms often offer them on Friday nights, when just about everyone could use a little profound rest.

Less work, more relaxation. You’ll spend as many as 20 minutes each in just four or five simple poses (often they’re modifications of standard asanas) using strategically placed props like blankets, bolsters, and soothing lavender eye pillows to help you sink into deep relaxation. There’s also psychic cleansing: the mind goes to mush and you feel brand new. It’s something like group nap time for grownups. It’s better not to fall asleep, though.

Kundalini:
The practice of kundalini yoga features constantly moving, invigorating poses. The fluidity of the practice is intended to release the kundalini (serpent) energy in your body. Weren’t aware you had any? Well, just think of it as an energy supply, coiled like a sleeping snake at the base of the spine, waiting to be tapped; the practice aims to do just that — awaken and pulse the stuff upward through the body.

Meditation:
Meditation is a practice in which an individual trains the mind or induces a mode of consciousness, either to realize some benefit or as an end in itself.

The term meditation refers to a broad variety of practices (much like the term sports) that includes techniques designed to promote relaxation, build internal energy or life force (qi, ki, prana, etc.) and develop compassion, love, patience, generosity and forgiveness. A particularly ambitious form of meditation aims at effortlessly sustained single-pointed concentration meant to enable its practitioner to enjoy an indestructible sense of well-being while engaging in any life activity.

Ashtanga:
Ashtanga is based on ancient yoga teachings, but it was popularized and brought to the West by Pattabhi Jois (pronounced “pah-tah-bee joyce”) in the 1970s. It’s a rigorous style of yoga that follows a specific sequence of postures and is similar to vinyasa yoga, as each style links every movement to a breath. The difference is that ashtanga always performs the exact same poses in the exact same order. This is a hot, sweaty, physically demanding practice.

Six established and strenuous pose sequences — the primary series, second series, third series, and so on — practiced sequentially as progress is made. Ashtangis move rapidly, flowing from one pose to the next with each inhale and exhale. Each series of poses linked by the breath this way is called a vinyasa.